Refund policy
Return & Refund Policy
30-Day Returns
We accept eligible returns within 30 days of delivery.
Items must be unused and, where applicable, uninstalled, and returned in their original condition with all original packaging, accessories, and hardware included.
How to Request a Return
Before returning any item, please contact AURELUME at blaisesmila@gmail.com to request return authorization and return instructions.
Please include your order number and the reason for your return.
Do not send a return to any address without receiving return instructions from us first.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If your item arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos of the product and packaging.
For confirmed damaged, defective, or incorrect orders, AURELUME will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no additional return shipping cost to the customer.
Refunds
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Non-Returnable Items
Products that have been used, installed where applicable, modified, customized, marked as final sale, or damaged after delivery by the customer may not be eligible for return.
Questions
For return or refund questions, please contact:
Please include your order number when contacting us.